FAQ

General:

• Do you offer free shipping?
  • Yes, we offer free ground shipping on all orders in the Continental United States, Canada, and United Kingdom. 

 

• What is your return policy?
  • Our fragrances are so loved and we are so confident you will love it, we have the "YOU’LL LOVE IT PROMISE". You have 60 days to spray it on and enjoy the compliments. Love it, or returns are always free.

 

• Where can I call for help?
  • We would love to help you! Please see the options for contacting our fragrance experts:
    • Call – 1-888-806-1515 ext. 20
    • Email – support@michelgermain.com
    • Chat – visit our site and click the chat button at the bottom right corner of your screen

 

• How can I track my order?
  • After you place your order, you’ll receive an order confirmation via email or text with a linked tracking number to track your order in-transit. Please note that it can take 1-2 business days for processing by the shipping company before we email you with the code.
  • If you cannot find your tracking code, please check your junk email folder. If you are still experiencing problems, please contact support@michelgermain.com.

 

• Do you offer samples?
  • Yes, we offer 3 free samples with any purchase of $65 USD and above.
  • We also offer a Free Gift on $90+ USD and above.
  • If you would like to trial before you purchase a full sized bottle, we offer the Séxūal Discovery Set for Women, Séxūal Discovery Set for Men, Michel Collection Discovery Set, and Sugarful Rollerball Sets for purchase.
  • In addition, our fragrances are so loved and we are so confident you will love it, we have the "YOU’LL LOVE IT PROMISE". You have 60 days to spray it on and enjoy the compliments. Love it, or returns are always free.

 

• Do you offer any promotion codes?
  • 10% off your first order when you sign up for email and SMS.
  • Free shipping on all orders (no promo code, automatically applied in cart).
  • Free Samples and Free Gifts (no promo code, automatically appears in valid carts).
  • $29 Gift Certificate with orders of the Séxūal Discovery Set for Women and men (promo code will be emailed to you upon receipt of your shipment and will be included in a insert within your shipment). Your code will be valid on 2.5 oz. or 4.2 oz. Séxūal fragrances.  It is valid for 14 days after the order is fulfilled.
  • $35 Gift Certificate with orders of the Michel Collection Discovery Set (promo code will be emailed to you upon receipt of your shipment and will be included in a insert within your shipment). Your code will be valid on 3.4oz Michel Parfums.  It is valid for 14 days after the order is fulfilled.

 

• What stores do you currently sell at?
  • Michel Germain Parfums are sold at world-class retailers in the United States and Canada. Our Séxūal fragrances can be found in Macy’s and JCPenney in the United States and Hudson’s Bay in Canada.  In addition, our Sugarful fragrances can be found at Shopper’s Drug Mart in Canada. 

 

• Do you ship internationally?
  • We ship internationally to the UK, Ireland, Australia, France, Mexico, Austria, Brazil, Italy, South Korea, Belgium, Croatia, Denmark, Estonia, Finland, Germany, Hong Kong, Hungary, Iceland, Latvia, Lithuania, Luxemburg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Turkey.
  • The price of International shipping varies on location and size of product. Please go through the check out flow to see how much International shipping is for your location.
  • Customs duties and taxes are not included in the shipping fee but are paid upon checkout. All prices on our website are shown in US dollars (USD) if you are in the United States, Canadian dollars (CAD) if you are in Canada, and British pounds (GBP) if you are in the United Kingdom.  All other countries will have prices shown in US dollars (USD).

 

• Do you offer expedited shipping?
  • We do not currently offer expedited shipping. Our estimated delivery time for orders in the United States, Canada, and United Kingdom is 7-10 business days.  For International orders, our estimated delivery time is 10-14 weeks.

 

• Do you ship to P.O. boxes?
  • We do not ship to P.O. Boxes. If you enter a P.O. box in checkout, we will contact you to find an address that we can ship to.  If we cannot reach you to find another address, your order will be cancelled.

 

Orders

• How can I track my order?
  • After you place your order, you’ll receive an order confirmation via email or text with a linked tracking number to track your order in-transit. Please note that it can take 1-2 business days for processing by the shipping company before we email you with the code.
  • If you cannot find your tracking code, please check your junk email folder. If you are still experiencing problems, please email support@michelgermain.com or contact us via our live chat.

 

• How do I make changes to my order?
  • If you would like to make changes to your order, please have your order number ready, and see the options for contacting our fragrance experts:
    • Call – 1-888-806-1515 ext. 20
    • Email – support@michelgermain.com
    • Chat – visit our site and click the chat button at the bottom right corner of your screen

 

• How do I cancel my order? How do I get my refund?
  • If you would like to cancel your order, please have your order number ready, and see the options for contacting our fragrance experts:
    • Call – 1-888-806-1515 ext. 20
    • Email – support@michelgermain.com
    • Chat – visit our site and click the chat button at the bottom right corner of your screen
  • Once we have received your cancellation request, it will take 3-5 business days depending on your financial institution for your refunded balance to show in your account.

 

• My tracking link doesn’t have any information. Is something wrong?
  • Please note that in some cases, it can take 1-2 business days for updates by the shipping company. If your tracking code still does not have any information after 2 days, please contact support@michelgermain.com. 

 

• My package is marked as delivered, but I can’t find it. What can I do?
  • Once the package is marked as delivered, please be sure to check all areas inside and around your mailbox, or anywhere you receive mail. If you cannot locate your package, please contact support@michelgermain.com. 

 

• My order was damaged in transit. What now?
  • We apologize if your order was damaged in transit! Please make sure to document the damage with pictures. Please contact us and we will replace your damaged order.

 

• Where do I enter my promo code?
  • You can enter your promo code at the field within the checkout page (after the cart page).

 

About the company

• What is your brand philosophy?
  • Michel Germain has turned his passion and love for his wife into an inviting and irresistible fragrance that is internationally desired. Michel Germain is the fragrance industry’s “Lifetime Achievement” award winner which honors his contribution to the fragrance world for over 25 years. Michel Germain creates luxury fragrances that invite seduction using gorgeous, natural oils.  Please visit Our Story page to learn more about Michel Germain’s story and history.

 

• Is Michel Germain environmentally friendly?
• Michel Germain cares about your health, and the health of the environment. We have made choices with the intent of having a positive impact on the health of the environment.  The following are some, but not all of our initiatives:
  • Eliminating cellophane-wrapped boxes.  This reduces the amount of waste per product created.
  • Recyclable packaging – our shipping boxes, product packages, bottles, and other containers are recyclable.  We encourage customers to recycle their products and packaging once they are done using them. 
  • Reusable packaging – Our purse and travel sprays are refillable.  (To refill: Untwist top, spray fragrance from the larger Séxūal fragrance into the purse or travel spray.)
  • E-commerce promise – as e-commerce becomes a higher percentage of sales in the economy, we promise to continually refine our packages and shipments to reduce the amount of waste and emissions caused by the shipping of our products.
  • We continually update and maintain our equipment so the equipment runs in a clean and efficient manner, reducing environmental impact wherever possible. 

 

• Do you test on animals?
  • We are animal lovers here at Michel Germain, and have never and will never test our products on animals.
  • In addition to being animal lovers, as of 2024 we are officially Leaping Bunny Certified under the Coalition for Consumer Information on Cosmetics (CCIC) for adopting the Corporate Standard of Compassion for Animals. 

 

• Do you use pheromones?
  • No, we do not use pheromones in the creation of our fragrances. Our fragrances are created with organically-occurring aphrodisiacs within natural oils, which invite closeness, create allure, and inspire love.  The natural oils in our fragrances occur from sources such as flowers, greens, fruits, herbs, and natural occurring elements.

 

• Are your products natural?
  • We are proud to have a high concentration of naturals in our products and continually strive to find new sources of naturals.

 

• What Covid-19 precautions and actions are you taking?
  • Michel Germain Parfums is taking precautions to keep our community safe. It is our top priority and we continue to monitor the situation.  We follow strict guidelines put forth by the government and health organizations within our warehouse and distribution center. Please see our full statement on COVID-19 Precautions.