Shopping Our Site

U.S. & Canada Shipping

  • Not subject to special offers.
  • Charges are calculated before taxes.
  • All orders are subject to verification.
  • If items are back ordered, the total shipping and handling charges will be charged to the first shipment, and none to the balance of the order.
  • Please note that the total shipping and handling charge will not increase.
  • All back ordered items ship out via Standard Delivery.
  • Most orders arrive within 5-8 business days for in-stock items; please allow up to 2 additional days for rural zip codes.
  • You may receive several shipments to complete the fulfilment of your order.
  • Delivery within 2 business days for orders placed by 3 P.M. EST Monday-Friday.

International Shipping

  • Not subject to special offers.
  • Charges are calculated before taxes.
  • All orders are subject to verification.
  • If items are back ordered, the total shipping and handling charges will be charged to the first shipment, and none to the balance of the order.
  • Please note that the total shipping and handling charge will not increase.
  • All back ordered items ship out via Standard Delivery.
  • Shipping and handling charges are a flat fee of $29.95 for Standard Postal delivery.
  • Orders usually arrive within 4-6 weeks (for in-stock items only) after the shipping date.
  • Shipments may be subject to import charges, which are the responsibility of the purchaser.
  • Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
  • Michel Germain ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
  • For more information regarding your country's custom policies, please contact your local customs office.

Unfortunately, due to certain trademark, labelling, product content and embargo restrictions, we currently do not ship all products to all countries. If you have a restricted item in your bag you will receive a message during checkout that lists the restricted item along with specific instructions to remove the item from your shopping bag or change the shipping method or address if applicable. The following list outlines those restrictions:

  • Fragrance: Certain beauty products are not available for shipment to Alaska, Hawaii, US Territories, Mexico, or overseas.
  • All Michel Germain Brand, Beauty and Fragrance Products: Are not available for shipment to Argentina, Brazil.
  • Countries That Have Multiple Product Category Restrictions: Taiwan, United Arab Emirates
  • Countries That Are Restricted From All Shipments: Afghanistan, British Indian Ocean Territory, Christmas Islands, Cocos Island, Comoros, Cuba, Falkland Islands, French Sthrn Territories, Heard & McDonald Islands, Iran, Libya, Mayotte, Myanmar (Burma), Nauru, Niue, North Korea, Palestinian Territory, Pitcairn Island, Saint Helena, Sao Tome and Principe, Somalia, St. Pierre and Miquelon, Svalbard Jan Mayen Island, Tokelau, Western Sahara.

Return Policy

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. No sale is final.

Refunds for items returned within ninety days of the purchase date will be credited in the same form as the original payment type.

Refunds for items returned more than ninety days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase.